MADE TO ORDER | FREE INTERNATIONAL SHIPPING

DELIVERY

Your order will be dispatched to the delivery address you specify when placing your order.

We'll send out your items within 5~7 working days,it will take a delivery time in 2~4 working days.Made To Order items will take a delivery time of 4~6 weeks as they are customized.

If there’s a delay,we’ll let you know.

RETURNS POLICY

You could return, exchange or refund any items within 30 days of the delivery date for any reason but Made To Order items.Made To Order items are not allow to return or exchanges as they are customized.

Returned items must be unworn,unused,undamaged,unwashed with all original tags attached.You must return them in the same condition in which you receive them,otherwise we will be unable to accept your return and issue a refund.

Once your package reaches the warehouse, please allow 3~5 business days for your return to be processed.During peak times it could take up to 7 business days. You will receive a confirmation email when your refund issues.

RETURN FREIGHT

You are responsible for the returning freight.

HOW TO RETURN

Please contact us at customercare@yvonyang.com and then send the shoes back.

FAULTY ITEMS

If you receive an item with a defect please contact us at technician@yvonyang.com immediately and show some photos with a brief description in the email.

Please note that an item is damaged as a result of wearing or tearing are not considered as faulty.

INCORRECT ITEMS

If you receive an item that is different from the one you ordered,please contact customercare@yvonyang.com as soon as possible.

RECEIVING A REFUND

Your refund will be credited to your original credit card or PayPal account.

Please note that credit card refunds may take up to 10 business days, it depends on the processing time of the bank.

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